People Skills

The 5 Golden Rules for Listening

People Skills For Life

1. Use ‘Active listening’

‘Active listening’ is a remarkable way of encouring others to keep talking and to be sure you understand what hey are saying to you.

To use ‘active listening’ you simply paraphrase what a person says and feed it back to them, starting with the word ‘you;.

2. Use Minimal Encouragers

When other is speaking, encourage them to keep talking by using these Minimal Encourages:

I see…
Uh, huh…
Really?
Tell me more..

Minimal Encourages can triple lenght of the other person’s statements and the amount of information they give.

3. Keep eye contact with the person

Meet their gaze for the same leght of time that they meet yours. Mirroring a person’s gaze creates rapport.

4. Lean towards the person as you listen

We lean away from people we don’t like or who bore us. Lean forward – show you’re interested.

5. Don’t interrupt the speaker; strict to the point

Avoid the urgency to change subjects. Let them finish what they’re saying.

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